Video Capture Black and White Issue Resolved with Simple Tweaks

If you're experiencing black-and-white video output from your Grabbee USB capture device after updating to the latest version of Hyperion NG, don't worry – there's a simple solution. Many users have reported similar issues following software updates, often due to compatibility problems or minor configuration changes.

In this article, we'll walk through some straightforward steps to resolve the black-and-white video issue and get your Grabbee capture working as intended in full color again.

### Symptoms of the Issue

Before diving into potential solutions, let's briefly describe what you might expect if you're experiencing this problem:

* Your TV or monitor displays a completely black screen with only white text on the top bar (usually indicating that video signal is present).

* All LEDs on your capture device are lit up in solid white color.

### Steps to Resolve Black and White Video Issue

#### Step 1: Uninstall and Reinstall Hyperion NG

Sometimes, simply removing all instances of Hyperion NG from your system and then reinstalling the latest version can resolve compatibility issues. Follow these steps:

1. Open Control Panel (Windows) or Applications/Programs & Features (Mac).

2. Look for 'Hyperion' under either 'All Programs' or 'Applications,' depending on your operating system.

3. Right-click on Hyperion NG and select 'Uninstall.'

4. Confirm the removal by clicking 'Yes.'

#### Step 2: Reconfigure Capture Device

After uninstalling, restart your computer to ensure all changes take effect.

1. Connect your capture device (Grabbee) to an available USB port.

2. Restart Hyperion NG once again after making these physical connections.

### Additional Troubleshooting Steps for Advanced Users

If the above steps do not resolve the issue or if you're comfortable with terminal commands, try the following:

#### Step A: Force-restart Hyperion NG Service

1. Press `Windows + R` to open Run.

2. Type 'services.msc' and press Enter.

In Services window, look for both 'HyperionNGService' and 'hyperion.ng.service'. Double-click on each of them one by one:

3. Right-click the first instance (which should be named something like `Hyperion NG Service`).

4. Select “Stop” followed by “Start”.

Repeat these steps with the second instance, ensuring that you're stopping and starting them in reverse order.

#### Step B: Enable Debugging

If none of the above troubleshooting methods resolve your issue or if you prefer a more detailed error log for further analysis:

1. Open Terminal/Command Prompt as an administrator (right-click > 'Run as Administrator').

2. Navigate to where Hyperion NG was extracted during installation (`cd /path/to/hyperion.ng`).

3. Run the following command with debugging enabled:

```bash

./hyperiond -debug

```

This will display any error messages or warnings that might help diagnose and resolve your problem.

###

Resolving black-and-white video issues can be frustrating, especially when working with multimedia applications like Hyperion NG and capture devices such as the Grabbee. By following these simple steps – uninstalling/reinstalling software, reconfiguring hardware connections, enabling debugging tools, or even resorting to advanced terminal commands if necessary – you should be able to get your system up and running smoothly again in no time.

If you're still experiencing difficulties after trying all of the above solutions, consider reaching out to either Grabbee's technical support team directly for further assistance or seeking advice from more experienced users within online forums dedicated to Hyperion NG and video capture technology.

Grabbee video capture black and white